Our goal is to offer a transparent, secure shopping experience. That’s why we’ve set out a clear, simple return policy that respects customers’ rights and reflects the uniqueness of the vintage pieces in our archive.

Condition

Our garments are one-of-a-kind vintage pieces: they may show signs of wear and small imperfections due to age. To make this easy to understand, every item is graded on a clear scale (Deadstock, Excellent, Good, Fair), and visible flaws are always documented and shown in the photos.
Since these are vintage pieces, additional small imperfections that aren’t always noted may still turn up.

For more details on the philosophy behind the project, our care process and the full grading scale, see the page on garment care and condition.

We only accept returns of items that:

• are in the same condition in which they were received and match the condition described in the listing at the time of purchase;
• have not been worn, washed or damaged;
• still have their original tags, packaging and protective materials, where present.

Items that are personalized, perishable or digital cannot be returned, as provided by EU law.

Order Cancellation

Before your order ships, you can request a cancellation by emailing shipping@gridgarments.com, through one of the channels listed on the contact page, or by using the withdrawal form. If your request arrives in time, the order will be canceled and the full amount refunded, without having to wait for the shipment and exercise the right of withdrawal. Once the order has shipped, the return conditions described below apply instead.

Right of Withdrawal

Customers in the European Union have the right to withdraw within 14 business days of the delivery date.
To exercise this right, you must first contact us at shipping@gridgarments.com, use one of the channels listed on the  contact page  or fill out the return form at the bottom of the page.

⚠️ Unauthorized returns are not accepted: any package sent back without notifying us first will not be refunded.

Return Costs and Arrangements

Arranging and paying for return shipping is the buyer’s responsibility.
We recommend using a tracked shipping service and keeping the receipt until the process is complete.

Refund Timing and Method

The refund is issued within 14 days of receiving the package, only after a careful check that the item’s condition matches the description in the listing.
The refunded amount excludes shipping costs  and is credited to the same payment method used for the purchase.