Returns and Refunds
The goal is to offer a transparent and secure shopping experience. For this reason, we've developed a clear and simple return policy that respects customer rights and enhances the uniqueness of the vintage items in our archive.
Conditions
The items we sell are unique vintage pieces : they may show signs of wear and small imperfections due to age. To make it easier to understand, each item is classified according to a clear scale (Deadstock, Excellent, Good, Fair), and obvious defects are always documented and shown in the photographs.
Since these are vintage items, small imperfections may still emerge and are not always reported.
For further details on the project philosophy, care processes and complete item classification, please visit the Care and Condition page .
Only returns of items are accepted that:
- they are in the same condition in which they were received and correspond to those described in the advertisement at the time of purchase ;
- they are not used, washed or damaged;
- retain original labels, packaging and protections where present.
It is not possible to return personalized, perishable or digital items, as required by EU legislation.
Right of Withdrawal
Customers in the European Union have the right to withdraw within 14 working days from the delivery date .
To exercise this right, you must first contact the email address shipping@gridgarments.com or use the channels indicated on the contact page .
⚠️ Unauthorized returns are not accepted: any package returned without prior notification will not be refunded .
Return Expenses and Organization
The organization and costs of return shipping are the responsibility of the buyer, except in the case of defective items or errors for which the seller is responsible, for which the costs are covered in full.
We recommend using a trackable shipping service and keeping the receipt until the procedure is completed.
Refund Times and Methods
The refund will be issued within 14 days of receiving the package , only after a careful check of the condition of the item to verify that it complies with what is described in the advertisement.
The refunded amount is net of shipping costs. and is credited to the same payment method used for the purchase.